Enterprise Rent-A-Car Customer Service Articles

Since we began in 1957, our goal wasn't to be the biggest company, just to be the best - a premise that engrained customer service into the Enterprise culture. We were founded with a simple mission: Take care of customers and employees first and business success will follow. With this foundation, we have become known for our wide selection of vehicles, great everyday low rates and our award-winning Enterprise Rent-A-Car customer service.

Every interaction with customers, from the start of an Enterprise Rent-A-Car reservation, until the rental car is returned, is an opportunity for us to please and gain a lifelong customer. With more than 6,500 locations in North America and Europe, it is the emphasis on Enterprise Rent-A-Car customer service that keeps the company growing.

Articles about Enterprise Rent-A-Car Customer Service

Our CEO speaks about the Enterprise Customer Service Focus

Learn about the Enterprise Rent-A-Car customer service philosophy:
Fortune magazine talks with our CEO about the origins of the Enterprise customer service philosophy. (Fortune Magazine)

Enterprise Rent-A-Car Customer Service Awards

J.D. Power & Associates ranks Enterprise Rent-A-Car highest in customer satisfaction among airport car rentals:
Enterprise Rent-A-Car customer service is ranked highest among car rental companies at airports (Business Journal)

Enterprise received the J.D. Power & Associates award for the second consecutive year and sixth time in seven years. Read more:
AIDA (AIDA)
Business Journal article from previous award

Market Metrix ranks Enterprise customer service #1:
Enterprise Rent-A-Car customer service ranks number one in car rental industry, second quarter 2005. (Business Journal)

Enterprise customer service is recognized by local newspaper's Secret Shopper:
Secret Shopper in Red Bluff, CA recognizes employee who delivered excellent Enterprise customer service (Red Bluff Daily News)

Enterprise customer service receives AutoNation's Supplier of the Year Award:
AutoNation, Inc. says "Enterprise Rent-A-Car consistently provides the AutoNation Team with exceptional customer service above and beyond the expectations..." (American International Automobile Dealers)

Providing our unique brand of Enterprise Rent-A-Car customer service has been our focus from the beginning, and remains our focus today.

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